Privacy
Privacy policy
How Capricciosa Festival Srl collects, uses and protects your personal data when you buy a pass, sign up for news or visit this website.
This policy is a template written for Capricciosa 2027. It should be reviewed by a qualified legal adviser before it is relied on.
Who we are
Capricciosa Food & Hospitality Festival is organised by Capricciosa Festival Srl, a company registered in Turin, Italy. We are the data controller for the personal data described in this policy.
If you have any question about how we handle your data, write to ciao@capricciosa-demo.com or call +39 011 555 0142, Monday to Friday 9:30–18:00 CET.
What we collect
We only collect what we need to run the festival and keep in touch with you:
- Tickets and passes: your name, email address, billing details, the pass you bought and, for student passes, confirmation that you showed a valid ID. Card details are handled by our payment provider; we never see or store your full card number.
- Newsletter: your email address, your name if you give it, and whether you open our emails.
- Forms: whatever you choose to tell us when you contact us, apply for a market stall, ask about partnerships or register for a workshop, including access needs if you share them.
- Cookies and usage data: basic technical information such as your browser, device and the pages you visit. See the cookies section below.
Why we use it
We use your data to sell and deliver your ticket, let you into the venue, book workshops and the Long Table dinner, answer your questions, plan for any access needs, send you festival news if you asked for it, and understand how the website is used so we can improve it.
We do not sell your data and we do not use it for automated decisions that affect you.
Our legal basis
Under the EU General Data Protection Regulation (GDPR) we rely on:
- Contract for tickets, passes, workshop places and anything else you buy from us.
- Consent for the newsletter and for non-essential cookies. You can withdraw consent at any time.
- Legitimate interests for answering enquiries, keeping the venue safe and running a well-organised event.
- Legal obligation for keeping invoices and accounting records as Italian law requires.
How long we keep it
Ticket and booking records are kept for 24 months after the festival so we can handle refunds, questions and the next edition, then deleted. Invoices and accounting records are kept for 10 years, as Italian tax law requires. Newsletter data is kept until you unsubscribe. Messages you send through our forms are kept for up to 24 months.
Who we share it with
We share data only with companies that help us run the festival, under written agreements that require them to protect it:
- Our payment provider, to process ticket payments securely.
- Our mailing service, to send booking confirmations and, if you subscribed, the newsletter.
- The venue, Ex Manifattura Dora, which receives access lists (names and pass type) so staff can check you in.
Some providers may process data outside the European Economic Area. When they do, we make sure appropriate safeguards are in place, such as the European Commission's standard contractual clauses.
Your rights
You have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format and to withdraw consent at any time. To use any of these rights, email ciao@capricciosa-demo.com; we reply within one month.
You can also complain to the Italian data protection authority, the Garante per la protezione dei dati personali, at garanteprivacy.it.
Cookies
Our website uses a small number of essential cookies to keep it working, for example to remember your basket while you buy a pass. With your consent we also use analytics cookies that tell us, in aggregate, which pages are visited.
You can accept or refuse non-essential cookies when you first visit, and clear or block cookies in your browser settings at any time. Refusing them does not stop you buying tickets.
Contact
Capricciosa Festival Srl, Turin, Italy
Email: ciao@capricciosa-demo.com
Phone: +39 011 555 0142 (Monday to Friday, 9:30–18:00 CET)
We may update this policy from time to time. The date below shows when it last changed.
Last updated: 5 November 2026
Questions about your data?
Write to ciao@capricciosa-demo.com and a real person on the team will reply, usually within two working days.